Shipping policy

Last Updated: [October 6, 2026]

This Shipping Policy applies to all orders placed on [Sapbontchi EMF Protection] and shipped within the United States. By placing an order, you agree to this Shipping Policy.

1. Order Processing Time

All orders are processed within [7-15] business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

If we experience a high volume of orders, processing may be delayed. If your order is delayed, we will notify you by email or through the contact information you provided at checkout.

 2. Shipping Destinations

We currently ship within the United States only. We do not ship to international addresses at this time.

We may not be able to ship to certain remote areas, U.S. territories, or restricted addresses. If we cannot ship to your address, we will contact you and issue a refund for the unavailable item(s).

 3. Shipping Methods and Delivery Estimates

Orders are shipped from our fulfillment center located in [China / Your Location]. Available shipping methods may include:

· Standard Shipping: Estimated delivery within [7–15] business days after processing.

· Expedited Shipping: Estimated delivery within [3–7] business days after processing.

Delivery estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, holidays, or other factors beyond our control.

4. Shipping Rates

Shipping rates are calculated at checkout based on your order weight, size, and delivery location. Current rates may include:

· Standard Shipping: free shipping

· Expedited Shipping: $[3.99]

We reserve the right to change shipping rates at any time without notice.

5. Order Tracking

Once your order ships, we will send you a shipping confirmation email with a tracking number. Tracking information may take [24–48] hours to update after shipment.

If you do not receive a tracking number within [3–5] business days after your order is processed, please contact us at [mihuan44@gmail.com]. 

6. Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If your package is returned to us because of an incorrect or incomplete address, we may charge additional shipping fees to reship the order. If you prefer a refund instead, the refund may be reduced by the original shipping cost and any return shipping or customs fees. 

7. Lost, Stolen, or Damaged Packages

 If your tracking information shows that your package was delivered but you did not receive it, please:

1. Check around your delivery location, with neighbors, and with your building manager.

2. Contact the carrier directly to file a claim or request a delivery investigation.

3. Contact us at [mihuan44@gmail.com] so we can assist you. 

We are not responsible for lost or stolen packages after the carrier confirms delivery. However, we will help you file a claim and work toward a reasonable resolution.

If your package arrives damaged, please contact us within [7] days of delivery with your order number and photos or video of the damaged item and packaging. We will arrange a replacement, repair, or refund in accordance with our Return & Refund Policy. 

8. Customs, Duties, and Taxes

Orders shipped from outside the United States may be subject to import duties, taxes, and customs fees imposed by U.S. Customs and Border Protection or other authorities. These charges are the customer’s responsibility and are not included in the product price or shipping cost.

Customs processing may delay delivery. We are not responsible for delays caused by customs. If you refuse a package due to customs charges, the refund may be reduced by the original shipping cost, return shipping cost, and any customs fees charged to us.

9. Delayed or Missing Orders

If your order has not arrived within the estimated delivery time, please contact us at [mihuan44@gmail.com]. We will contact the carrier and provide you with an update.

Delivery times are estimates only. 

We are not liable for delays caused by carriers, customs, weather, strikes, natural disasters, pandemics, or other events beyond our reasonable control.

 10. Order Cancellations and Changes

You may request to cancel or change your order before it ships. Please contact us as soon as possible at [mihuan44@gmail.com]. Once your order has shipped, we cannot cancel or change it. 

If your order has already shipped, you may return it in accordance with our Return & Refund Policy. 

11. Returns and Refunds

For information about returns, refunds, and exchanges, please review our Return & Refund Policy. Returns are accepted within 30 days of delivery, subject to the conditions in that policy.

12. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: [mihuan44@gmail.com]

13. Policy Updates 

We may update this Shipping Policy at any time. Changes will apply to orders placed after the updated policy is posted.